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Urban Quill (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use and share it. Just email our customer care team if you have any questions or concerns that haven’t been answered by this document.

What personal information we collect

When you create an UrbanQuill Account, purchase a greeting card, download a software update, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, credit card information, photos and mobile device identification number.

When you send greeting cards to family and friends using the UrbanQuill Application, UrbanQuill may collect the information you provide about those people such as name and mailing address.

The details collected from you do not include your credit card details.

How we obtain your information

Our servers automatically record information that your browser sends whenever you visit the UrbanQuill Application and Website. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find UrbanQuill, if any, the operating system your computer used,and how long you use them. We use this information to monitor and analyze how users use UrbanQuill, to provide customer service and to maintain and improve UrbanQuill products and services.

How we use personal information

The personal information we collect allows us to keep you posted on UrbanQuill’s latest and most relevant product announcements, software updates, and upcoming events. It also helps us develop, deliver and improve our products, services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with UrbanQuill, you may not opt out of receiving these communications.

We may also use personal information for data analysis, and research to improve UrbanQuill’s products, services, and customer communications. To help accomplish this, we may use third party services that collect, monitor and analyze this type of information. These third party service providers have their own privacy policies addressing how they use such information.

If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our external interference.

Your Data, You control it

If you allow application access to your contacts it will add your contacts birthdays as events to the application. This makes it easy for you to see in the app if any of your contacts have a reason to celebrate and send a card / gift on a particular date.

This app does NOT use this information for other purposes.

This app does NOT share this information.

This app does NOT change your contacts in any way.

You can change this application's access to your contacts at any time – from Setting/Privacy/Contacts on your device.

Cookies and other technologies

UrbanQuill’s website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. They allow us to help bring you the offers, advertisements and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them. Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.

Google

The UQ app and website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

Google services implemented on UQ:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration
  • We along with third-party vendors, such as
  • Google use first-party cookies (such as the
  • Google Analytics cookies) and third-party
  • cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website and application.

Why we collect this information

We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent.

Who do we share your information with?

We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together with in processing your order have stringent confidentially and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of UrbanQuill or the safety of our users or to protect UrbanQuill property rights.

App/product reviews

You can chose to add product/app reviews and you may be asked to contribute them after purchasing an item. This is an optional rather than obligatory part of being a urbanquill registered user. You have the right to have your review removed at any time, in this event you should send our customer service team your request by email.

UrbanQuill community

As with product/app reviews, your comments and contributions to the UrbanQuill community may be used by UrbanQuill in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the UrbanQuill community anonymously.

Protection of personal information

Urbanquill takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. We strive to implement and maintain reasonable, commercially acceptable security procedures and practices to protect your personal information from unauthorized access, destruction, use, modification or disclosure. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.

Your information, your rights

You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us at urbanquillme@gmail.com and request us to provide you with all the personally identifiable information that we store about you.

Conditions of use

By joining and/or using UrbanQuill, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for an UrbanQuill account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.

Opting out

UrbanQuill users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us at help@urbanquill.com and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.” We will process your request as soon as we can. In this way you are modifying your urbanquill account settings, rather than cancelling your membership.

If you wish to cancel your urbanquill account, please send our Customer Services department an email – with the words ‘Cancel Account’ in the title. Your account will be cancelled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners.

Contact information

Urban Quill
Po box 17810
Dubai
UAE

Telephone: +971 555239646

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