*Gifts are shipped within 1 – 3 business days*
*Gifts are shipped within 1 – 3 business days*

Frequently Asked Questions

Congratulations, Urban Quiller! Now just sit back and relax. We will work our best to have it delivered at the earliest or by the date requested. We’ll also send you an email as soon as your order ships. Although we endeavor to have orders shipped at the earliest, please bear in mind, due to the current circumstances , shipments maybe delayed by a day or 2.

No worries. It happens! Contact customer care, and we’ll see if there’s still time to make changes to your order before the carrier pigeons take off with it?

We try to get the orders out the door as soon as possible so that all gifts get delivered on time. If you really need to cancel an order please give out a should at customer carehelp@urbanquill.com as soon as possible as we'll see if we can help.

Once your gift is lovingly hand-packed and the card handwritten, we attempt to have them delivered at the earliest,(unless the pigeons go on strike). Due to the current conditions , please allow an extra day or 2 for deliveries.
All orders placed by 11 am, Saturday-Wednesday, will be scheduled for delivery within the next 2-3 days. Orders placed on Thursday, will be delivered on Saturday. Orders placed on Friday, will be delivered on Sunday. Our pigeons can be called upon for urgent deliveries, but they do charge a little extra for their effort. For any such requests please email us on help@urbanquill.com with your name, and intended date of delivery.

Uh oh! Send us an email ASAP with the correct address, and we will do our best to ensure your order gets where it’s supposed to go. However, the courier company will call the number provided for clarification, so please make sure the phone number entered is accurate.

You absolutely can! We work with artists around the world to bring you designs that you won't find elsewhere. What makes it even better? We hand-write your message in our 'not too crappy' handwriting, for that extra special touch.

Urban Quill is all about expressing yourself in the most authentic way possible. Fill out out Custom order' form and we’ll work with you to create a custom gift that’s totally you.

Refunds are applied to the original form of payment within 7 to 10 business days.

We’re all about completely customized, one-on-one interactions. For orders larger than 10 please shoot us a mail and we'll get your order sorted.

We digital print our beautiful designs on high quality 300gsm card stock. Each card is sealed in a lovely, kraft envelope with a wax seal for an extra special touch. All are products are eco-friendly and recyclable.

Absolutely! Contact us right away on help@urbanquill.com, and we’ll work with you to get your special order delivered ASAP. Additional fees may apply.

Urban Quill secures all payments through PayTabs— the most trusted online payment gateway in the Middle East. We accept VISA and MasterCard credit/debit cards in AED. We don’t accept PayPal payments at this time.

We love to keep your informed


We love to keep your informed


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